nab App Store

Hold by Nab

Life's too short to wait on hold.

DMV? IRS? Insurance? Let Nab wait, navigate menus, gather status, and call your team in only when authorization or judgment is needed.

Get Nab on the App Store Talk B2B cases
B2B wedge
Nab waits. You work. For service teams that must call slow institutions to deliver relief for customers.
Nab can call airlines, insurance, banks, IRS, DMV, internet providers, medical billing, and utilities

B2B cases

Paid staff should not be paid to listen to hold music.

Tax firms IRS, state agencies, collections, notices, transcript status.
Medical billing Benefits checks, prior auth, claim status, denial follow-up.
Travel desks Airline queues, refunds, rebooking options, supplier support.
Auto claims Insurers, warranty desks, supplements, approvals, parts ETAs.
HR & payroll Payroll providers, benefits vendors, tax agencies, case status.
Property ops Utilities, HOAs, city offices, inspections, vendor scheduling.

The use case

Outbound operations assistant, not a phone bot.

Nab is for task-based operational calls to organizations where your business already has a reason to call. It waits, redials, navigates IVR, asks for status, captures next steps, and brings a human in when the call becomes sensitive or decision-heavy.

Nab ready to handle an operations call

How It Works

Nab holds the line until the call matters.

1

Create a call task

Tell Nab who to call, what case it is about, and what information to collect.

2

Nab waits and navigates

Nab handles hold queues, IVR menus, redials, and basic status questions.

3

Staff join only when needed

When authorization, PHI, payment, or judgment is required, Nab calls the employee in.

4

Get the record

The team gets summary, transcript, recording, outcome, and next steps.

Market proof

The phone is still the bottleneck.

The source research pack behind this page shows phone support remains forced, disliked, and expensive: nearly 70% of Americans use phone support while only 35% prefer it; average actual hold time is 17.4 minutes; and 68% cite waiting, disconnection, and starting over as a top frustration.

17.4 min Average actual hold time in the cited survey.
23% Have waited 30+ minutes for support.
65% Contact-center calls requiring security or ID checks.
~49B Estimated US consumer ARR TAM at the current price point.
Nab waits on hold Your team keeps working Humans join for decisions Every call leaves a record

Start with real calls

Nab waits. You live.

Install Nab from the App Store to run individual calls now. For tax, medical billing, travel, claims, payroll, or property operations, tell us your call volume and the queues your team fights every week.

Download on the App Store Discuss B2B fit

FAQ

Is this for cold outbound sales?

No. The safer and clearer use case is operational calls to organizations where the business already has a legitimate reason to call: agencies, insurers, vendors, carriers, utilities, and support desks.

When does Nab bring in a person?

When the call requires account-holder authorization, sensitive details, payment, legal or medical judgment, or a business decision. Nab should remove dead time, not remove human control.

Which teams are the best fit?

Small service businesses with repetitive hold-heavy work: medical billing, tax resolution, travel operations, auto claims, insurance agencies, HR/payroll, and property operations.